ARTICLE: What is more important – an outcome or the process designed to achieve it? How you answer that question will say a lot about you. Those primarily concerned with outcomes are usually responsible for change and, with it, progress. Those overly concerned with processes usually stifle progress, unable as they are to understand its purpose in the first place (to generate an outcome) – or to adapt when it fails. South Africa today places far too much emphasis on process. Indeed, in politics we have a process for everything (a tribunal, a committee, a review, a commission, an investigation, etc) but when it comes to outcomes – and with that accoutability – well, they are far harder to find. So it is worth exploring the relationship between these two things, to try and better understand the role each plays.